MaxCare SAP Service

If your IT objective is to achieve your technology objectives and support your business mission, SAVIC can provide you with the knowledge, expertise, and capacity you need. We assist customers in achieving their business objectives by providing technology and consulting services.With managed services, companies can take advantage of the experience and expertise of their IT provider and scale up or down as business needs change.

Assist clients according to their agreed service level agreements. Bug fixes for the enhancements made. Trouble shooting of failure of implemented functionality. Implement the Functional Specifications/Changes through interface codes. SAVIC will provide, IT team user id and access to create tickets in MaxCare System. As a result, tickets will be created in such a way that at any given time, only one ticket is in progress per module.

The way it works

• The incident management process will be handled by the service desk (SAVIC Helpdesk).
• The first point of contact for recording incidents will be the client’s internal support team
• Relocation of servers and data centers and Providing an emergency support 24×7.

How will your organization benefit from MaxCare SAP Service?

• Maintaining service quality while minimizing costs. We offer best-in-class on-shore, offshore, and nearshore delivery options for our clients.
• Our services include development, implementation, integration, quality assurance, testing, audits and training, support, monitoring and hosting. Providing 24/7 support for your business.
• Our teams can respond faster to Your issues when we work together.
• Identifying issues, resolving and closing tickets, and escalating where needed.

Establish the SLA baseline, Implement SLA, Manage the Ongoing Change, Periodic Review & Maturity of the process, Disaster Recovery, Re-engineering, Application Performance Monitoring.

Provide technical support as per the agreed SLA, Bug fixes to the enhancements made, Development of new Reports / Conversion Programs, Develop interface codes to meet Functional Specifications /Change

Provide functional support as per the agreed SLA, Trouble shooting of failure of implemented functionality, Troubleshooting with respect to incorrect business procedures , Minor changes in functionality, mapping & Reports.

Helps improvise relationship with customers in the digital Age. Keep your customers updated with order notifications, shipping alerts, product demonstration videos.